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Client base touched 20,000 businesses worldwide

Processed over 47 million orders

Acquired Eat Appy, Australia, adding 600+ restaurants to the client base

Launched in USA

Launched Foodhub for businesses in the US, all online orders at 0% commission. Also, Foodhub online ordering portal launched in the US, zero service fee for customers.

Milestone Achieved

Foodhub client base crosses 15,000 food businesses worldwide.

Foodhub Goes Global

Released the all-upgraded Foodhub online ordering portal and apps (global version) for customers in the US, UK, Australia, New Zeland, and Ireland.

Milestone Achieved

One million active customers using Foodhub Apps.

Touch2Success client base crosses 10,000 food businesses worldwide.

Touch2Success acquires BigFoodie UK, adding 2,500 more takeaways to the global client list.

New Zealand

Launched operations in New Zealand.

Australia

Launched operations in Australia.

Ireland

Launched operations in Ireland.

Acquisition

Touch2Success acquires Visionsoft Limited, United Kingdom.

Bigger team

Touch2success expanded its operations with a team size of 450, spanning over an office space of 22,000 Sqft in Global Infocity, India.

Pay By Link

In addition to card and cash payment options for customers, Touch2Success introduced pay by link method.

Description:
Customers who placed an order over a phone call or chose to pay by cash may opt for Pay By Link, where they receive a link by SMS to complete the payment while delivery.

Native ordering apps

Specifically tailored mobile ordering apps to work on a specific device platform, say for iOS or Android.

Description:
Native apps offer optimized performance and take advantage of the latest technology of GPS. A few of the advantages of the native apps being:

  • Fast and responsive app performance
  • Push notifications
  • UI that better matches with user’s operating system
  • Quality assurance through store ratings

Fusion Upgrades

Hosted numerous releases of Fusion software that ensures improved performance and user experience

Description:
From new features to bug fixes, all version releases of Fusion 8 have focussed on improving the app experience, guaranteeing an enhanced user experience.

Foodhub - First Release

First ever release of Foodhub - the online ordering portal for Web, iOS and Android users.

Description:
Foodhub is now one of the leading food portals in Europe that bring takeaways and restaurants closer to the public at 0% commission.

Fusion 8

Released the upgraded feature-rich version of Fusion 8, the takeaway management software.

Email Support

Introduced an email support system in addition to voice and chat support.

SEO

Deployed a new SEO team to work on improving takeaway website performance to bring more sales.

Mytakeaway App

Developed Mytakeaway app for takeaway owners, the POS management app for iOS & Android mobiles.

Regional Area Managers

Employed regional area managers to ensure process quality and operational smoothness.

SEO Website and Mobile Apps

Started delivering SEO friendly branded websites and mobile apps for takeaways, where customers place their food orders.

Fusion 7

Launched a new takeaway management software version, Fusion 7 that supports the latest hardware.

Launched Drive2Success

Launched Drive2Success, the delivery management app to help takeaways assign food delivery instantly.

Hardware Upgrade

POS Touchscreen terminal upgraded to EBN 755 with a 15” touchscreen panel.

New Office

Moved to the new office, Global Infocity - Chennai, to meet the expanded team requirements.

24/7 Operations

Having seen huge growth in terms of clients and orders, extended the operations to 24/7.

New Office

To accommodate the rapidly growing teams, opened a new office in Nungambakkam, India.

Live Chat Support

Introduced non-voice chat support for clients to overcome language barriers and raise issues, right from their mobiles.

Hardware Upgrade

POS Touchscreen terminal upgraded to EBN 852.

Talk2Success

New support system and team launched to answer phone calls (from customers) on behalf of clients on their busiest hours.

New Menu Team

With the rising number of clients and menu requirements, a new team was deployed in Indian office, exclusively to handle the menu requirements.

New Office

Touch2Success opened a new office in India to focus primarily on improving customer service.

Technical Support

Introduced a new team to cater all the technical queries and issues.

New Office

Opened a new office in Egypt with an exclusive team to manage menu requests. Primarily, with 17 employees.

Hardware Upgrade

Hardware upgraded to ASUS system.

Milestone Achieved

Achieved the milestone of 300+ clients by the end of 2010.

First EPOS Client

First EPOS system sold, a complete solution to handle takeaway orders.

Milestone Achieved

Achieved a steady growth with 100+ clients, by the end of the year.

Company founded

Ardian Mula founded Touch2Success as a small scale company following his passion for computers.

First employee

Started with a team of 4 members.

Web-based system

Following up with a client request, developed the first website that allows the customer to place an online order.