What’s Online Order Tracking? The feature is to be found on the online order website, where customers can see how long it will take for their order to be delivered. After receiving an order, you can set the waiting time on your website. A digital clock will then start counting down the minutes and your clients can access it to see how much longer they have to wait.
Why is this feature important? First of all it eliminates any possible phone calls from anxious customers. Not having to answer useless phone calls will help you win time and work at a faster pace.
Secondly, the feature is a great way to stay in touch with your customers. Maintaining a close relationship with them is as important as is on-time delivery. Keeping them informed about their food is a reassurance of your efficiency, professionalism and dedication.