Running late? Send your customers a text message, stating their food will be delivered later than usual. This allows you to keep your customers informed and gives you that professional edge over your competitors.
Let’s say that you have a very busy evening: your restaurant is full, and orders keep on coming. Your customers are waiting in a line and online orders wait for their delivery. Sometimes, it’s simply impossible to deliver all the orders in the usual time.
So what is to be done? Take advantage of the Late Order Messaging feature to inform your customers about their orders. In case you cannot deliver an order in the promised time-limit, this feature allows you to send a message to your customer and tell them about the delay.
Your customers are sure to appreciate your efforts and the attention you give them. After all, it can happen to everyone to get head over heels in piles of work. Keeping your customers informed about their orders is a sign of professionalism and a way of avoiding unwanted misinterpretations.
The Late Order Messaging feature displays several options to choose from. You can choose a time between 5-30 minutes or “On its way”. The feature saves you time so you can go back to your work.